Stuck offboarding a client, or something else entirely?
Whether it's a checklist question, a billing issue, or a bug — send it over. A real person reads every message.
Forgot your password?
Head to the login page and click "Forgot password" — no need to wait for us.
Want to change or cancel your plan?
Go to Dashboard → Settings → Billing. You can upgrade, downgrade, or cancel yourself, instantly.
A client says their portal link isn't working?
Open that client in your dashboard and click "Portal" again — it copies a fresh link you can resend right away.
Not getting email reminders?
Check spam for mail from [email protected], and confirm Email Alerts is switched on for that client.
Same inbox, same team — usually a reply within one business day. If you're already a customer, include the email your account uses so we can find your workspace faster.